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Effective Date: 7 feburary 2025

Thank you for shopping with Khan shoes. We strive to ensure customer satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations.

 

Disclaimer:

We do not offer refund over return, we do exchange the product if it’s damaged/ defective and has been reported to us within 7 days of receiving. 

 

1. Exchange

We replace items if they are defective or damaged. If you need an exchange for a different size or issue.

  • Eligibility: Exchanges are processed only for items that are approved for return.
  • Refund Method: Approved item will be exchanged with the new one, based on your preference.
  • Processing Time: exchanges are typically processed within 7-10 business days after the returned item is inspected.

2. Return Process

  • Step 1: Contact us at 0322 9277203 with your order details and reason for return.
  • Step 2: Once approved, send the item back to the address provided by us.
  • Step 3: After inspection, we will notify you of the approval or rejection of your return.

3. Shipping Costs

  • For Exchanges: Shipping costs for exchanges may vary and will be communicated during the process.

4. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Include photos of the damage, and we will work to resolve the issue promptly.

5. Contact Us

For any questions about our Return and Refund Policy, feel free to contact us:

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